When you shop in the EU - online, over the phone, or through a catalogue - you have certain consumer rights.
Find out about what information online sellers must give, what rights consumers have when they want to return or get a refund, and what to do when something goes wrong.
1. Click here: The EU link
- Your right to information
- Returning unwanted goods
- When things go wrong
- pair work
- one of you will get questions, the other answers
- together work out which answer goes with which question
